Shipping

As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery. It is possible to check the order status at any time by searching on DHL website. Registered users can also find all information related to their orders in the My Account area.

 

More than 24 hours have passed and I still haven’t received an Order Confirmation email.
What should I do?

Check your spam folder and make sure that info@kimhekim.com is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn’t work please contact us here, as there may be errors with the email address you registered with.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kimhekim.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kimhekim.com and send your item to: 28, Samcheong-ro 7-gil, Jongno-gu, Seoul, 11, 03049, Korea, Republic of.

Shipping
To return your product, you should mail your product to: 28, Samcheong-ro 7-gil, Jongno-gu, Seoul, 11, 03049, Korea, Republic of.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.