FAQ
Products
Why does the product color appear different from what I expected?
While every effort is made to ensure that product images reflect the actual color, variations may occur due to differences in individual display settings.
Will sold-out items be restocked?
Some of our most sought-after pieces are produced in limited quantities and may not be restocked.If your desired item is sold out, please select your size on the product page and click “Notify Me.”You will receive an email notification if the item becomes available again.
Alternatively, you may check restock updates via our Instagram channel @KIMHEKIM_STORE.
Where can I find information about sizing and fit?
Each product page includes a detailed size guide and fit information. As fits may vary by item, please review these details carefully before making a purchase.
Customer satisfaction is a key priority for KIMHEKIM. We are dedicated to providing excellent customer service, listening to customer requests and being reachable at all times.
What is KIMHEKIM's standard size guide?
What should I know about pre-order (made-to-order) items?
Pre-order (made-to-order) items have varying production lead times depending on the product.
The estimated production period is highlighted in red on each product detail page.Please review this information carefully before placing your order.
Shipping
How long does domestic shipping take?
Domestic orders are typically delivered within 2–4 business days from the shipping date via CJ Logistics.
Do you offer international shipping?
Yes, we provide international shipping through Global-e, delivering to most regions worldwide, with a few country exceptions.
How much is the shipping fee?
• Domestic: Complimentary on the first attempt. (For returns or exchanges, KRW 6,000 will be deducted for round-trip shipping.)
• International: Fees vary by destination and are calculated at checkout.
What happens if my order is lost or damaged during delivery?
KIMINTE KIMHEKIM is not responsible for any loss, damage, or customs delays that occur in transit. Such issues should be addressed directly with the courier. For further assistance, please contact us at: online@kimhekim.com.
Order
Can I modify my order after it has been placed?
Orders are automatically processed for shipment immediately after placement. Therefore, changes to order information cannot be guaranteed. Please ensure all details, including address and size, are correct before confirming your order.
What payment methods are available?
We support over 150 global payment gateways, including credit cards, PayPal, and Apple Pay. Currency will be localized according to the destination country.
What happens if an item in my order is out of stock?
If an item becomes unavailable after your order is placed, it will be automatically refunded, and the remaining items will be shipped as scheduled.
Why was my order canceled?
Orders are often canceled due to item unavailability. Additionally, all products from MAISON KIMHEKIM are intended for personal use only. Orders suspected of being for resale purposes may be declined.
Will out of stock items be restocked?
Some of our most sought-after pieces are produced in limited quantities and may not be restocked.
If your desired item is sold out, please select your size on the product page and click “Notify Me.”
You will receive an email notification if the item becomes available again.
Alternatively, you may check restock updates via our Instagram channel @KIMHEKIM_STORE.
Return & Refund
How can I return an item?
Returns are accepted within 30 days of receipt, provided the item is unused and in its original packaging with tags attached.
To initiate a return:📧
Email: online@kimhekim.com
Return address:
28, Samcheong-ro 7-gil, Jongno-gu, Seoul, 03049, South Korea
How can I request an exchange?
To request an exchange, please email online@kimhekim.com with your order information. Once your return item arrives at our warehouse and passes inspection, your exchange item will be shipped.
Who is responsible for shipping fees for returns or exchanges?
• Domestic: For change-of-mind returns, the customer bears KRW 5,000 for round-trip shipping. One exchange per order is free of charge.
• International: The customer is responsible for all shipping fees.
In the case of defective or incorrectly delivered items, all shipping costs will be covered by us.
When will I receive my refund?
Once a return is approved, refunds are issued within 10 business days to the original payment method. Depending on your card provider, processing may take up to 15 days.
Which items are non-returnable?
Products that are not in their original, unused condition upon return will not be eligible for refund or exchange.
Inquiry
What are your customer service hours?
Operating hours: Monday – Friday, 10:00 AM to 5:00 PM (KST)Contact channels:
• Chat icon at the bottom of our website
• Email: online@kimhekim.com
